All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Sumo Cleaners certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
For our regular cleaning service, we guarantee that our cleaners will leave your place spotless. If for whatever reason you’re not happy, your satisfaction is our priority. Let us know within 24 hours and we promise to send a cleaner out to take care of the problem for free.
For safety reasons, we have a few exclusions: We don’t clean any human or pet waste (bodily fluids), nor do we clean homes that are infested by any type of vermin. We only clean inside your home (no exterior windows or balconies), but do not clean inside the garage. We do not clean anything higher than what can be reached using a step-stool. We are pleased to wash your dishes and/or load them into your dishwasher, however we cannot place them back into your cabinetry as the risk of breakage is too high. We do not move furniture and / or appliances and clean around/under them only if those areas are accessible.
Yessir! Give us a call at 928-985-3650 and we’ll work out the details with you.
You can submit a password change request on the customer login page HERE.
You can login by clicking on the Login button on the top right or by clicking HERE.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account HERE
and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
No problem! You can either login to your account or email us at [email protected] and we will handle it for you. Please give us 24 hours’ notice if you need to cancel, otherwise, there is a $79 cancellation fee.
Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.
A Deep Cleaning add on is recommended if you have not had your home professionally cleaned in more than 2 months. This option allows our cleaners to perform a more comprehensive and thorough cleaning for homes that have not been cleaned for a while.
A Move-In/Move-Out or Moving Cleaning will include the inside of all empty kitchen and bathroom cabinetry, all of the baseboards in the home (that are accessible to us without having to move any heavy furniture) and inside all of the appliances. This cleaning is recommended if you are moving into or moving out of your home or are putting your home up on the market and need a thorough cleaning for showings. Please note the price remains the same if the home is empty as there is usually a lot more dust and debris that comes as a result of moving in or out of a home.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We serve Phoenix and the surrounding cities. If you’re not located within Phoenix, let us know where you are and we’ll get back to you quickly to confirm our availability.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
General cleaning duties such as vacuuming, dusting, and mopping are included in Sumo Cleaner’s regular cleaning service. The standard cleaning service from Sumo Cleaners is a great way to keep your home or office clean and tidy.
We also offer move-in and move-out cleaning services, including the inside of your empty cabinets, both in the kitchen and all the bathrooms, all baseboards throughout the home, and the inside of your fridge and oven.
If you have any particular requirements for your house cleaning services, our team will do their best to fulfill them. Simply let us know, and we will do our best to take care of your needs!